CavalloComm Posted November 11, 2015 Share Posted November 11, 2015 Previously in V5, I modified my viewticket.tpl to not allow clients to re-open a "locked" ticket because they would keep reopening things closed from even 6 months ago. I used this query to do it: {if $status eq "Closed-Locked"} {else} the "Closed-Locked" is one of my custom statuses - but now in V6, it doesn't work anymore. Between the if and else, it would remove the reply button, and other things. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted November 12, 2015 Share Posted November 12, 2015 try it this way {if $status|strip_tags|trim==="Closed-Locked"} {else} 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted November 12, 2015 Author Share Posted November 12, 2015 Perfect! Thanks so much! 0 Quote Link to comment Share on other sites More sharing options...
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