Problems with crons / billing emails

[itvietnam]

Hi,

 

Anybody facing with email marketer in v6 ? They loop the same email for 1 other contact/sub-client for others client.

 

For instances: at 9:00 AM tomorrow WHMSC system will auto send email for ten clients from 1, 2, 3...10

 

If client 1, 2, 3 and 4 do not have subcontact so the email just sent to main email address in their profile. If client 5 have email 5@gmail.com and have sub-contact with email 5a@gmail.com so the email will sent TO: 5@gmail.com and cc to 5a@gmail.com

 

Client 6 will receive email TO: 6@gmail.com and 5a@gmail.com

Client 7 will receive email TO: 7@gmail.com and 5a@gmail.com

 

And goes on to client 10.

 

WHMSC support is boring, most of the ticket they are always ask for access credentical to direct WHMCS, they always ask for debug by yourself, giving guide but do not support full document and limited resources.

 

- Paypal working well and auto got error because of changing charset but i commit no one change it, only me have administrator account.

- Cronjob hang #WRX-939916

- Ticket duplicate #YRP-987232

- Lost record in database #MUK-754649

- All payment gateway error due to change templates - this is acceptable because already annouce in release note.

- In /tmp folder appear a lot of sql****** file after upgrade to v6

[Infopro]

All of those tickets mentioned, have been answered properly or are awaiting a reply from you.

[itvietnam]

Why do you change the name of thread ? are you avoid facing your real problem ?

 

This is your reply, did you check clearly our 7 attachment before typing reply and submit ? i sent 7 attachments with clearly screenshot, these CC address does not the same, how this could be ? If it is not your bug so where the cc address come ?

 

Customer information is vital, anybody happy to share with you ? If you need any information like: file, log, httpd log, access log, db log.... i can give but can't give full access to WHMCS because it store customer information and everything...

 

Hi,

I can confirm this is not a known issue in WHMCS v6. Please review your Setup > General Settings > Mail tab > Copy To field and ensure it's empty.

 

 

If that's already the case, please provide temporary working login details so we can look into this for you:

 

- WHMCS Admin URL:

********If Enabled*********

- .htaccess protection Username:

- .htaccess protection Password:

*************************

- WHMCS Username:

- WHMCS Password:

- Affected Client ID:

 

- Control Panel URL(for cPanel/phpmyadmin access):

- Control Panel Username:

- Control Panel Password:

 

- FTP Hostname:

- FTP Port:

- FTP Protocol (i.e. FTP, SFTP):

- FTP Encryption (i.e. Explicit, Implicit, Plain):

- FTP Username:

- FTP Password:

 

Also if you have a firewall or htaccess blocks in place, please allow access to the following IP's so we may investigate:

 

208.74.121.102

208.74.121.106

208.74.120.227

208.74.124.154

80.229.24.78

 

Thanks!

 

 

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Kind Regards,

John

Technical Analyst II

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Documentation: http://docs.whmcs.com/Contents

Video Tutorials: http://www.whmcs.com/support/video-tutorials/

Forums: http://forum.whmcs.com/

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- - - Updated - - -

 

Did you check clearly my 7 attachments before reply ?

 

I do not see "Copy To" field under Mail tab. (1)

 

Only see "BCC" field under Mail tab, it's different from "CC" field. (2)

 

My attachments is CC, it's not BCC. (3)

 

You just receive ticket -->doing reply without checking clearly customer attachment before reply, most of the case like this.

[Infopro]

Hello, your title for this thread made no sense, and was updated to assist you.

 

I'm not Technical Support though, so cannot assist you with your issues. The WHMCS Technical Support team can of course, via those tickets you have open.

 

With a WHMCS license you are provided Technical Assistance via the ticket system. If you're unable to solve an issue with WHMCS Technical Support by providing proper details about the matter, and having it diagnosed by them, then yes, you should consider providing WHMCS Technical Support access to your WHMCS installation so they can help you solve it, directly.

 

You don't have to do that. But you should stay with the tickets to get them resolved properly.