akust0m Posted October 22, 2015 Share Posted October 22, 2015 I would like to be able to import all emails into WHMCS regardless if the ticket ID is not found. Is it possible to import all emails and assign a new ticket ID for those that don't already have one, even if they aren't assigned to an account? As some clients email our support email address directly, we have to constantly check both the email inbox and WHMCS which isn't ideal. 0 Quote Link to comment Share on other sites More sharing options...
SRox Posted October 23, 2015 Share Posted October 23, 2015 I am not sure about the importing but if clients e-mail support directly why don't you enable e-mail piping so a ticket is auto-created every time a new e-mail is received by a registered client? Read more about it here - http://docs.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
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