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Cannot upgrade/downgrade config option from customer portal


yasithacp

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Hi, I am using whmcs v6 and created a product with some configuration options. I have created a bundle out of this.

User can order the product and configurable option and everything working fine. When user goes to the client area and select the purchased service there is no option to upgrade/downgrade the config options. However this is possible from the admin area. I have already setup the configurable options in the product.

 

How can I enable upgrade/downgrade configurable options for user. Thanks.

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have you setup the product correctly to allow for configurable options to be up/downgraded ?

 

http://docs.whmcs.com/Automated_Upgrades_and_Downgrades#Configuration

 

Product Upgrades

 

In order to allow clients to upgrade and downgrade their package, you need to specify exactly which products can be upgraded and downgraded to from each of your packages. This is done in Setup > Products/Services > Products/Services on the Upgrades tab of the product configuration.

 

To select multiple products that can upgraded/downgraded to, hold the Ctrl key while selecting the products in the list.

 

Configurable Options Upgrades

 

With the configurable options upgrade configuration, this allows your clients to upgrade or downgrade the configurable option selections you offer on the product. You do not need to specify any further configuration for this - by simply ticking the box the upgrade options will be shown to the client in the client area. The upgrade price for configurable options are calculated in exactly the same was products described above.

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