faisal Posted October 12, 2015 Share Posted October 12, 2015 Hi all I make a new Custom Client Fields: Field Name: Signature Field Type: Text Area I viewticket.tpl after {$reply.message} I add {$client_custom_field_signature} But nothing to show * Client open the ticket have add some Text in his signature field. Thanks in advance. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 12, 2015 Share Posted October 12, 2015 use EmailPreSend hook point to pass this value to your email 0 Quote Link to comment Share on other sites More sharing options...
faisal Posted October 13, 2015 Author Share Posted October 13, 2015 Hi Thanks for taking the time to reply I don't understand how is this related to what I need to do! Can you explain more please 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 13, 2015 Share Posted October 13, 2015 Hi Thanks for taking the time to reply I don't understand how is this related to what I need to do! Can you explain more please if the variable {$client_custom_field_signature} is not printed in the email sent by your system, then you need to tell WHMCS what value need to be placed when this variable called! this can be done using the Action Hook i mention above, you can use it to query Database for the proper information. 0 Quote Link to comment Share on other sites More sharing options...
faisal Posted October 13, 2015 Author Share Posted October 13, 2015 I add {$client_custom_field_signature} to "Client Signup Email" Email Template and the signature showed in the email. But not show in the view ticket page when I add {$client_custom_field_signature} to viewticket.tpl 0 Quote Link to comment Share on other sites More sharing options...
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