insider1 Posted October 11, 2015 Share Posted October 11, 2015 We have upgraded WHMCS 5.3.14 to WHMCS 6.1 (and now to 6.1.1) and PHP version to 5.6 and after that Skrill payment method is not working for us. After customer pays with Skrill, no notification from Skrill comes to our servers, so invoice is not automatically marked as paid. Have anyone use WHMCS 6.1 (6.1.1) with PHP 5.6 and with the Skrill payment method and can confirm this problem? Thank you in advance. 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted October 11, 2015 Share Posted October 11, 2015 This doesn't help you; but we found out last week we have the same problem with our provider MultiSafePay in the Netherlands, also a module in WHMCS. Payments are made successfully but the returned report to whmcs is not handled by whmcs, invoices remain status unpaid. I sent in a ticket, but obviously weekend is more important to whmcs. Let's hope they resolve this in 1 or 2 days, we had to inform all our clients they get incorrect reminders.....very bad! 0 Quote Link to comment Share on other sites More sharing options...
visiba Posted October 11, 2015 Share Posted October 11, 2015 Did you have a look in the WHMCS Gateway Transaction Log (Billing > Gateway Log) if any errors show up related to incoming Skrill payments? 0 Quote Link to comment Share on other sites More sharing options...
insider1 Posted October 11, 2015 Author Share Posted October 11, 2015 Did you have a look in the WHMCS Gateway Transaction Log (Billing > Gateway Log) if any errors show up related to incoming Skrill payments? Yes, we have checked gateway logs and even httpd logs, but the strange fact is, that there is even no entries in the httpd logs from Skrill notification. So Skrill server even not connects to our server or connection not pass to our server. The last record in the httpd log from Skrill was just before we have upgraded PHP and WHMCS. After that there is no connections from Skrill servers shown and we had to login to Skrill and apply payments to the Invoices in the manual way. We use Cloudflare, but Skrill IP is whitelisted and we have not changed anything in Cloudflare, just upgrade WHMCS and PHP. So now we are not sure is this is i PHP issue, or WHMCS issue or something else. There is even no logs about blocked connection in Cloudflare and in our server logs. All other payment gateways is working without any problems. This problem is isolated only to Skrill. So by opening this thread, we want to try to know direction to which investigate this issue. Is this WHMCS problem? Or maybe Skrill? Or maybe Cloudflare? 0 Quote Link to comment Share on other sites More sharing options...
insider1 Posted October 12, 2015 Author Share Posted October 12, 2015 Well, it looks that there was a Skrill problem, because without change anything from our siide, now Skrill payments notifications started to work. It was probably only coincidence, that Skrill problem raised in the same time as we have upgraded WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 12, 2015 Share Posted October 12, 2015 It was probably only coincidence, that Skrill problem raised in the same time as we have upgraded WHMCS. Strange PayPlug had the same problem yesterday and the problem was from their side too! 0 Quote Link to comment Share on other sites More sharing options...
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