Serenade Posted September 3, 2015 Share Posted September 3, 2015 I'm not sure if this is bug, if it is I'm surprised it hasn't been fixed in the decade this software has existed. However, if a ticket submitter is not already a registered client, such as a pre-sale customer or otherwise, for some reason there will be no entry in the Email Message Log for that ticket reply. I often like to check the log to make sure the email went through without errors, and to see what merge fields were populated, and modify email templates if necessary. I have no idea if this is done by design but if it is, that's honestly pretty stupid. 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted September 7, 2015 Author Share Posted September 7, 2015 Bump, still an issue. 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted September 9, 2015 Author Share Posted September 9, 2015 Bump, still an issue. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 9, 2015 Share Posted September 9, 2015 I'm not sure if this is bug, if it is I'm surprised it hasn't been fixed in the decade this software has existed. However, if a ticket submitter is not already a registered client, such as a pre-sale customer or otherwise, for some reason there will be no entry in the Email Message Log for that ticket reply. I often like to check the log to make sure the email went through without errors, and to see what merge fields were populated, and modify email templates if necessary. I have no idea if this is done by design but if it is, that's honestly pretty stupid. bumping the thread won't help you get a reply from WHMCS about this - that would likely only occur if you reported it as a bug in the Bug Reports forum. but someone already did that five years ago, and were told then that it wasn't a bug (no reply, but the thread title was changed). http://forum.whmcs.com/showthread.php?31905-NOT-A-BUG-Non-Client-Emails-Not-Logged-in-Email-Message-Log that's usually WHMCS code for it is intentionally designed to work that way - so not a bug, a WHMCS design feature! 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted September 15, 2015 Author Share Posted September 15, 2015 bumping the thread won't help you get a reply from WHMCS about this - that would likely only occur if you reported it as a bug in the Bug Reports forum. but someone already did that five years ago, and were told then that it wasn't a bug (no reply, but the thread title was changed). http://forum.whmcs.com/showthread.php?31905-NOT-A-BUG-Non-Client-Emails-Not-Logged-in-Email-Message-Log that's usually WHMCS code for it is intentionally designed to work that way - so not a bug, a WHMCS design feature! Well that's a ridiculously stupid feature. 0 Quote Link to comment Share on other sites More sharing options...
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