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Password Reset via Admin area.


MJHost

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I am trying to Reset and Send password to a client (as they have requested).

 

When I go to there account, within the Admin section, and click the Reset and Send password button, it is loading a blank page. I am then having to refresh the page, to get it to load, I have checked the activity log, and no password reset has occured.

 

Anyone able to offer some words of wisdom? I can't find any reason why this has now stopped functioning correctly.

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have you been through the options on the page below? specifically displaying errors - as that might give you a clue as to what's going on.

 

http://docs.whmcs.com/Blank_or_Partially_Rendered_Pages

 

i've just tried it locally on our v6 dev and it works fine - so it's something specific to your setup... hopefully displaying errors will give you a direction to investigate.

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