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Announcements and Knowledgebase


aubrey114

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Hi Aubrey,

 

with regards to the Announcements, the documentation states...

 

http://docs.whmcs.com/Support_Center#Announcements

 

  • To create an announcement navigate to Support > Announcements and click Add New Announcement.
  • Enter the date, title and announcement itself into the appropriate fields.
  • If the announcement should be available publicly tick the Published? checkbox. In this way an article can be drafted, saved and published at a later date.
  • If you operate in multiple languages click the language beneath the main text area to reveal an additional text area into which the article can be translated.
  • Finally click Save Changes

it sounds as though you are missing out the third step and not ticking the "Published?" checkbox - once ticked, the announcement should appear on the client side immediately.

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