Steve-VM Posted July 22, 2015 Share Posted July 22, 2015 I upgraded from the latest version 5 to 6 then applied the patch. Now nobody can submit a support ticket. They get the following reply on a white screen "Department Not Found. Exiting." Tickets were working fine before. Yes they are piped as well. No there are no emails being cc'd or like to the same address. I have deleted the support departments and recreated with the same issues. Support tickets from client panel are also not being answered. FYI Steve Link to comment Share on other sites More sharing options...
WHMCS Nate Posted July 23, 2015 Share Posted July 23, 2015 Hello Steve, This sounds unusual and is not a report I have seen before. I think the best bet is to take a look at your installation and make sure things are working as expected. Have you opened a ticket for this issue yet? If not would you please so our team can take a further look at things. Once you get a ticket feel free to PM the ID me so I can take a look at it as well. Have a great day, Nate C Link to comment Share on other sites More sharing options...
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