cyberoptik Posted July 9, 2015 Share Posted July 9, 2015 When upgrading to the new version, I uploaded all of the files over my existing installation (after making backups). When running the install I get to step 2, which says I am running an old version and it will be updating it to v6. If then provides no button to get to the next step. Anyone else have this issue? 0 Quote Link to comment Share on other sites More sharing options...
cyberoptik Posted July 9, 2015 Author Share Posted July 9, 2015 After waiting ~15 hours for a reply from customer support, I was told this was likely due to PDO not being setup on the server (something that could of easily been checked since they had full access)... which is indeed already setup, so no solution as of yet. 0 Quote Link to comment Share on other sites More sharing options...
RedBird Posted July 10, 2015 Share Posted July 10, 2015 I had the same problem, nothing on step 2. It turned out that version 6 requires PHP Database Extension PDO and it wasn't enabled on the server. I rebuilt the server with PDO enabled and it fixed the problem. On the install I had to manually go to step 2 in order to get back to step 2. For some reason the front end of the install was just blank so I typed the URL to step 2 and it worked from there. /install/install.php?step=2 0 Quote Link to comment Share on other sites More sharing options...
mpadc Posted July 10, 2015 Share Posted July 10, 2015 When upgrading to the new version, I uploaded all of the files over my existing installation (after making backups). When running the install I get to step 2, which says I am running an old version and it will be updating it to v6. If then provides no button to get to the next step. Anyone else have this issue? OR alternatively delete the mysql user and associate it again with the database (same details as you have in config.php) and that worked for me! i too spend ages figuring this out 0 Quote Link to comment Share on other sites More sharing options...
owengreaves Posted July 10, 2015 Share Posted July 10, 2015 How I fixed this error: Log into your cPanel, open phpmyadmin, go databases, delete the privileged user for the whmcs database, then remake the same user with the same name & password, then run the install.php file again, you should be able to finish the install. Owen 0 Quote Link to comment Share on other sites More sharing options...
mikele Posted July 18, 2015 Share Posted July 18, 2015 Hi Owen. I'm having the same issue. When you refer to the 'privileged user' in the database what are you actually referring to. Is it the 'tbladmins' table? Sorry I'm not the most technical guy so I just want to be sure. Also, if this is the right area I have two administrators. Do I need to delete both? Thanks for your time. 0 Quote Link to comment Share on other sites More sharing options...
LifeSteala Posted July 18, 2015 Share Posted July 18, 2015 (edited) Thank you @owengreaves. I had the exact same error and this fixed it. However your instructions were incorrect. The correct way is: - Log into cPanel - Go to MySQL Databases - Remove "User" from the database - Remove the user - Add the user (use same username and password) - Then assign user to the database again Hope this helps you @mikele and anyone else. How I fixed this error: Log into your cPanel, open phpmyadmin, go databases, delete the privileged user for the whmcs database, then remake the same user with the same name & password, then run the install.php file again, you should be able to finish the install. Owen Edited July 18, 2015 by LifeSteala Referenced user of earlier post 0 Quote Link to comment Share on other sites More sharing options...
mikele Posted July 18, 2015 Share Posted July 18, 2015 Thank you @owengreaves. I had the exact same error and this fixed it. However your instructions were incorrect. The correct way is: - Log into cPanel - Go to MySQL Databases - Remove "User" from the database - Remove the user - Add the user (use same username and password) - Then assign user to the database again Hope this helps you @mikele and anyone else. Amazing! Thank you so much. That worked 0 Quote Link to comment Share on other sites More sharing options...
owengreaves Posted July 18, 2015 Share Posted July 18, 2015 You are correct, I obviously was thinking of a different issue : ) Thanks for clarifying what I was trying to relate : ) 0 Quote Link to comment Share on other sites More sharing options...
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