How to stop WHMCS pulling in certain emails from a Google Apps mail account?

[itomic]

Hi All,

 

I'm trying to reduce the clutter of excess emails arriving in SysAdmin department in WHMCS support tickets.

 

The email account we're pulling messages in from is a Google Apps mail account, so we're polling pop.gmail.com on pop3 port 995.

 

My idea was as follows: for the emails we DON'T want pulled into WHMCS from this Google account, setup a filter, and for all matching emails:

 

1. Mark them as read

2. Archive them.

 

But I notice that, despite the above actions, such messages are STILL being pulled into WHMCS. I guess I could delete them, but that defeats the object of having them there for possible future reference directly in that email account.

 

So short of deleting the emails that I don't want WHMCS to pull in.... anyone got any ideas what else I can do? If I can't stop WHMCS pulling them all in regardless, then there is this module from ModulesGarden that would probably do the trick, but seems a little pricey for what it does, $149/yr: http://www.modulesgarden.com/products/whmcs/support_tickets_allocator/features

 

 

Thanks,

 

Ross

[brian!]

Ross,

 

in the filter, could you not redirect them to another email address? that would remove the option of WHMCS being able to pull them as they would be filtered off upon arrival... although I guess you'd prefer to keep them all in the one mailbox.

 

failing that, have you played with labels... you might be able to get around the issue that way.

[itomic]

fyi: I got this help directly from WHMCS support:

 

http://docs.whmcs.com/Spam_Control#Blocking_Keywords_or_Phrases

 

This is helpful, but offers only very basic blocking options, i.e. not possible to block email based on matches between, for example, a specified email address AND a matching phrase in the body text.

 

But hey, it's better than nothing