dahamsta Posted June 8, 2015 Share Posted June 8, 2015 These notices seem to go out $n days in advance of the due date, however they should go out $n days in advance of the expiry date to be compliant with the ICANN regulations. For example, I have a client with hundreds of domains, so I set the due date on all of their domains to the first of the month to accomodate them with one invoice per month. And they get emails like the following: The domain(s) listed below are going to expire in 48 days. Renew now before it's too late... [DOMAIN].ie - 01/07/2015 (25 Days) I understand that the due date is the important date for invoice reminders, but for domain reminders it should be the expiry date. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 8, 2015 Share Posted June 8, 2015 you could modify the email template so that it used expiry date variables rather than next due dates in the email body. it would still be generated based on the next due date, but as long as the content is clear to the customer and generated well in advance of expiry, I doubt ICANN will care exactly when it's sent. 0 Quote Link to comment Share on other sites More sharing options...
dahamsta Posted June 9, 2015 Author Share Posted June 9, 2015 Thanks, but I don't think that's a valid solution, to be honest. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 9, 2015 Share Posted June 9, 2015 Thanks, but I don't think that's a valid solution, to be honest. it's probably the best that you're going to get! there was a thread that discussed a related NDD/EXD issue, but I couldn't find it before posting my previous reply - found it now... http://forum.whmcs.com/showthread.php?98738-WHMCS-email-expiry-notices-mix-up-renewal-%28due%29-date-and-expiry you could add your vote to the feature request below - but even if they decide to make a change, it will be weeks before any possible future v5.3 release; probably months before a full v6 release. https://requests.whmcs.com/responses/upcoming-domain-renewal-notice-with-expiry-date modifying the email template you could do today - plus, it's usually quicker to tweak something yourself than wait for WHMCS to decide if it's a bug and fix it. 0 Quote Link to comment Share on other sites More sharing options...
dahamsta Posted June 23, 2015 Author Share Posted June 23, 2015 I've added a comment to the request. ICANN are assholes, they're just the types to pick up on minor stuff like this, while ignoring the bigger problem. 0 Quote Link to comment Share on other sites More sharing options...
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