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Maxmind Module Failing


yggdrasil

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Is someone else having this issue with Maxmind?

I am having this problem for months now. I think it started when I changed to the new scoring or when I updated PHP, but I'm not quite sure to be honest when.

Please the attached screenshot. The module is not populating the results and orders are marked as fraud because of it.

As you can see the old score works, since there is no scoring in the new risk score fields, the order is marked as fraud automatically. The strange thing is that when I hit the button Re-Run Fraud Check button, all fields are obtained correctly.

Do not ask me to open a support ticket or report a bug because WHMCS support is useless with modules and will tell me “Sorry we don't make that module you need to contact Maxmind”. So I have a leap of faith thinking that maybe someone else is having this issues and rely on the community to fix it.

Is anyone else using the new risk score and never had experienced this before? If yes, it could be a problem in my environment or is this is a bug with the module?

img-1.png

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