mullerit Posted May 21, 2015 Share Posted May 21, 2015 Hello guys, a few days ago I stumbled over a strange issue that seems to be going on for a while. Whenever a client has more then one domain expiring on the same day, that client will only receive renewal reminders for the domain with the lowest 'id' and all other domains will silently expire. The upcoming domain renewal reminder is the standard text and code that WHMCS delivered with my WHMCS 5.3.10 version, but it does either add all domains to that list, nor send separate emails for other expiring domains. This is of course a pretty big issue, since we now get clients complaining that they never received any notifications for x amount of domains and they expired (=restore fees ). Did anybody else notice this behavior, and/or has a solution? PS: If I look into the database, then all domains will have a clean 'reminders' column and after the cronjob runs, will show the same piped values in that column. So the cron seems to do everything right, except sending the notifications to the client. 0 Quote Link to comment Share on other sites More sharing options...
SteveV Posted May 25, 2015 Share Posted May 25, 2015 Can confirm, we are seeing this as well. 0 Quote Link to comment Share on other sites More sharing options...
random Posted May 26, 2015 Share Posted May 26, 2015 We are experiencing a similar problem here, not all domain reminder emails are being sent and recorded. 0 Quote Link to comment Share on other sites More sharing options...
swilders Posted May 26, 2015 Share Posted May 26, 2015 (edited) We haven't seen any reminders go out since the end of March. Also, when trying to manually send we get: An Error Occurred Email sending aborted. Edited May 26, 2015 by swilders 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted May 26, 2015 Share Posted May 26, 2015 I've just checked this, we have a client with 187 domains due for renewal on the same day and all emails were sent automatically today...It's not the only one similar, going through the ongoing email logs show multiple clients receiving multiple domain renewal notices on the same day correctly. Unsure what's different with our setup but seems to be sending all OK. 0 Quote Link to comment Share on other sites More sharing options...
swilders Posted May 27, 2015 Share Posted May 27, 2015 Found the issue at our side. We have an action hook of EmailPreSend which checks the expiry date of a domain and aborts the send if the actual expiry date is greater than the number of days on which our first domain renewal is sent. We set this up because in the past we had renewal reminders going out for domains that had already been renewed. 0 Quote Link to comment Share on other sites More sharing options...
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