zeith Posted February 24, 2015 Share Posted February 24, 2015 Hello. I cannot find -if there is- an option to sort tickets reply from oldest to newest. Now, when a ticket is updated, the reply is at the top instead of at the bottom. Is there any way to change this? The option I have found only changes the view in the admin panel. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 24, 2015 Share Posted February 24, 2015 Hello. I cannot find -if there is- an option to sort tickets reply from oldest to newest. Now, when a ticket is updated, the reply is at the top instead of at the bottom. Is there any way to change this?The option I have found only changes the view in the admin panel. as you say, you can change the sort order on the admin side by changing a setting in the Admin Area... http://docs.whmcs.com/Support_Tab#Ticket_Reply_List_Order to do the same thing in the Client Area, would require a template modification to your viewticket.tpl template in your active theme... change the following line... {foreach from=$descreplies key=num item=reply} to... {foreach from=$ascreplies key=num item=reply} 0 Quote Link to comment Share on other sites More sharing options...
zeith Posted February 24, 2015 Author Share Posted February 24, 2015 Thank you very much! 0 Quote Link to comment Share on other sites More sharing options...
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