dgaramond Posted October 9, 2007 Share Posted October 9, 2007 What exactly is the cause of this error message in order.php, after step=4? Order Failed An error has occured during the processing of your order. Please try again and if the problem persists, please contact us for support. This only happens when I order as an existing user, and not if I order as a new user (which would route me to step=5 and step=6 and finally succeeded). 0 Quote Link to comment Share on other sites More sharing options...
simplybe Posted October 9, 2007 Share Posted October 9, 2007 Hi I go this a lot during testing, I think it is because you are logging in as more than one user. It also happens if you use the back button during the order. I have not seen this error when real customers order. 0 Quote Link to comment Share on other sites More sharing options...
dgaramond Posted October 9, 2007 Author Share Posted October 9, 2007 I see, thanks. I managed to avoid this problem when in step=4 I skip re-entering login information and pressing Submit/Continue, and just enter step=checkout in the address bar. So I guess it is an issue with login and/or session. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted October 9, 2007 Share Posted October 9, 2007 I've seen the same problem a few times - I found closing the browser and making sire the f/fox process is killed and starting it again solved it - so I'd *guess* something from earl;ier logins is getting remembered/added to the session details. 0 Quote Link to comment Share on other sites More sharing options...
polyglot2 Posted December 6, 2007 Share Posted December 6, 2007 I too am experiencing this problem now. And it only happens when existing user option is selected. Can the error message be made more specific? "AN ERROR OCCURED" is very vague. This annoys my clients as they have to keep starting from step 1. 0 Quote Link to comment Share on other sites More sharing options...
polyglot2 Posted December 6, 2007 Share Posted December 6, 2007 I see, thanks. I managed to avoid this problem when in step=4 I skip re-entering login information and pressing Submit/Continue, and just enter step=checkout in the address bar. So I guess it is an issue with login and/or session. Hi David, Strange this is, when I did the same thing, the error goes away. So there is clearly some bug regarding handling of existing user login in step 4. 0 Quote Link to comment Share on other sites More sharing options...
qadir5000 Posted December 7, 2007 Share Posted December 7, 2007 I am also having this problem. I am not even able to login to the Admin Panel when I try to login the login page reloads instead of the admin panel. Client login is also not working. It is an login issue. Anyone please help me fix this. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 7, 2007 WHMCS CEO Share Posted December 7, 2007 It's a PHP Sessions issue. The error occurs when there is no data stored in the session for an order to be placed. Say for example you log out during the order, or leave it a long time, or an error occurs. And in the case of the latest post, PHP sessions aren't working at all on your server hence you can't login either. Matt 0 Quote Link to comment Share on other sites More sharing options...
Iceman Posted December 7, 2007 Share Posted December 7, 2007 This may (or may not ) help... Upload a php file with simply the following in it... <?php phpinfo(); ?> Check what the "session.save_path" is set to. If all is setup correctly, that directory should exist, and you should be able to write files to it. Cheers, Paul 0 Quote Link to comment Share on other sites More sharing options...
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