Support Ticket Custom fields read only

[onpointsystems]

Hi,

We can add custom fields to tickets but is there a way to make them read only on the clients end?

 

Pretty much our ticket custom fields are used to track time spent on the actual ticket and works great for existing tickets but when the customer creates a new ticket from the portal the custom fields are editable. This is why would like to make ticket custom fields read only.

 

Thanks in advance.

[brian!]

if it's a textbox, you could modify portal/supportticketsubmit-steptwo.tpl and replace...

 

<td>{$customfield.input} {$customfield.description}</td>

with...

<td>{$customfield.input|replace:'/>':'disabled="disabled" />'} {$customfield.description}</td>

or

<td>{$customfield.input|replace:'/>':'readonly />'} {$customfield.description}</td>

[onpointsystems]

I will give that a try and let you know.

Thanks.

[onpointsystems]

Brian!,

That worked perfectly. Do you happen to have the same for a drop down field?

[brian!]

Brian!,

That worked perfectly. Do you happen to have the same for a drop down field?

you can use disabled again, and use multiple replaces to disable text boxes, dropdowns and textareas - the first replace also disables checkboxes too.

 

<td>{$customfield.input|replace:'/>':'disabled="disabled" />'|replace:'<select ':'<select disabled '|replace:'<textarea ':'<textarea disabled '} {$customfield.description}</td>

[onpointsystems]

That sir worked like a champ. The great thing about this is that we can disable a specific type of a field and still have the option to allow customer inputs for other types if we ever needed it.

 

Brian!, again, thank you very much.