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Piping Not Working


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Good Evening all,


I am in the process of setting up my new WHMCS and I was hoping it would be simple, but nothing ever is.


I am attempting to set up piping and while it seems simple enough, I am not receiving any tickets in the system.


I used the piping from the Support Departments area and created my forwarding addresses. I assume this is the same pipe for each dept and that the system will route it based on the email address?



I did try one, then it did not work, then another, no change, I have now built a test department with a forwarder that was never in use.


I am not receiving any failures from the system via email and I am sending from the one test client I have created.


Any ideas what could be wrong or where to check? I had some issues with my other support system on this host, so, it could be the same problem, but, figured I should ask here first.


When I created the first pipe, I was warned about hashtag and something else (the message escapes me) but the system (cPanel) appeared to correct the issue.


Again, any thoughts?




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