web_hosting4u

So this has been one for the record books, glad I have access to the forums. I was baffled that the forms I am seeing do not provide me the information I so desire. When a recent customer filled out the form all I received was the messages (as per this post in 2019) it appears to be working as expected. I have never created a form or seen a system that does not relay the information into the body of a message. I could not figure out who it came from, what their email address was etc. It would never have dawned on me to hit reply in order to see their email address or their name. This information should be relayed in the body of the email even if it is sent into their respective fields. Is there a way this can be added to a bucket list to have added so the information is in the body of the email? Thanks, Craig

Thanks. Think that is what I was thinking. CJ

I think I have been down this road before, but, can I have a shared hosting account and install my instance of WHMCS? I presently have my own VPS but the customer interface is on the same server, I use to have a separate shared area for my customer interface but think I stopped that when I switched to WHMCS. For some reason I think there was a limitation on this or I am thinking of an entirely different issue. Technically it is set up on a shared account through my VPS, not sure how this would differ if I used another shared server to host this site. Perhaps it is my ability to manage features that may be required. I am in the process of moving things around, hence why I am inquiring before I complete some moves. Thanks Craig

Me again.... Please accept my apologies, I was able to utilize the same PHP fix as applied to my previous Support interface. I simply had to change the !# on the /pipe/pipe.php.

Good Evening all, I am in the process of setting up my new WHMCS and I was hoping it would be simple, but nothing ever is. I am attempting to set up piping and while it seems simple enough, I am not receiving any tickets in the system. I used the piping from the Support Departments area and created my forwarding addresses. I assume this is the same pipe for each dept and that the system will route it based on the email address? I did try one, then it did not work, then another, no change, I have now built a test department with a forwarder that was never in use. I am not receiving any failures from the system via email and I am sending from the one test client I have created. Any ideas what could be wrong or where to check? I had some issues with my other support system on this host, so, it could be the same problem, but, figured I should ask here first. When I created the first pipe, I was warned about hashtag and something else (the message escapes me) but the system (cPanel) appeared to correct the issue. Again, any thoughts? Thanks CJ