Admin note on service causes Browser issues

[bluerayconcepts]

So I have a weird issue that popped up yesterday. Support says its a server side misconfiguration but I can't see what since its been working fine and nothing has changed on the server.

 

As the title says, if a customer service has an admin note and you try to make a change to the service it throws a 404 error. If I remove the admin note then I can change the service and save. Now I have widdled it down even further and its only a certain amount of characters in the note section that cause an issue, If I keep the note under about 50 characters (doesnt make any difference what characters) it works just fine.

 

FF and IE both throw the blocking insecure data when there is an admin of more than about 50 characters in the service.

 

This sounds like a WHMCS issue not keeping the admin note secure with the rest of the page.

 

Any help would be greatful.

 

Currently running 5.3.8 software

Edited August 28, 2014 by bluerayconcepts

[imaticon]

Hi,

 

I have running 5.3.8 and I'm unable to reproduce this. I added a very long admin note to a service without any problem. I then modified the payment method for the service and changes have been saved successfully.

 

Do you have some mod_security rules which may can cause this issue?

 

Regards,

Marco

[bluerayconcepts]

Marco,

 

Thanks, outstanding catch. I disabled the modsec rules and it worked just fine. I was not getting any modsec notification so I will have to look at it closer. Normally i get emails about modsec flags.

 

Thanks

DJ

[imaticon]

you're welcome. I'm glad to be of help.