Too Much Of Spam Emails

[nitya]

Hi ..

 

I am getting too much of spam emails ..around 800 support emails every day and this is very annoying ot me and my staff

 

please see the screenshot

 

 

I know whmcs spam control but it is not helpful because ip , senders email and phrases are different everytime

 

i also used spam assasin in cpanel .. but with no luck

 

if you observe the screenshot

 

- all subjects starts with # symbol

- submitter name has common spam words like viagra , pills , cialis

 

is there any way to create a rule so that all emails which has # in subject and the so called words in submitter name can be blocked

 

or any other way you can assist .. i will be very thankful

[sentq]

if this tickets is sent via your WHMCS website you can activate Captcha, if sent to your support department email you may change this email address linked to your departments or use WHMCS spam control, or make some configuration in your email server.

[Alex - Arvixe]

How is the tickets made? Directly submitted on your WHMCS, via a piped email or both?

 

Have you tried adjusting your spamassassin configuration or tried other anti-spam software to see if that protects you better?

 

You can try adding spam filters in WHMCS also filtering subjects, senders and phrases. To do this login to your WHMCS and navigate to: Setup -> Support -> Spam Control.

[durangod]

why not put your support ticket behind the login so that only active clients can submit a ticket. On the outside for non members just have a simple general or pre sales option for someone to fill out.. I have also added my own question captcha to mine.