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pending orders questions


snake

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We have been using WHMCS a few years now, but still a little confused about pending orders.

 

some orders will stay in pending state and need to be manually accepted, some not, why is that ?

All our products are set to "Automatically setup the product as soon as the first payment is received"

 

Unless a product needs some manual configuration, we don't really want them set as pending, as this means if no-one checks pending orders for a while , the product wont get billed on the next cycle, so we really don't see why this step is even required, can anyone enlighten ?

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