PixelPaul Posted March 17, 2014 Share Posted March 17, 2014 hi there, when a client opens a support ticket and selects a product from the related services. where is that listed on the support ticket in the admin. as every time i view a ticket and the client has selected a related service. i see it listed no where. the same with my test tickets. anyone know? thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted March 18, 2014 Share Posted March 18, 2014 never really payed attention to that before but I went and looked and I do not see anywhere that it would how in the admin area. 0 Quote Link to comment Share on other sites More sharing options...
Alistair Posted March 18, 2014 Share Posted March 18, 2014 In the WHMCS admin panel, the product/service would be displayed just above the clients opening ticket message (or below the Admin reply box). If they have more than one product, the one they selected would be highlighted. I'm not sure if that's what you meant as the title of this thread doesn't really make sense with your question above (doesn't make sense to me, anyway). 0 Quote Link to comment Share on other sites More sharing options...
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