buck415 Posted March 2, 2014 Share Posted March 2, 2014 Hi everyone. I need some help understanding ticket security. There are several clients who send me work related requests through an e-mail I would prefer to be kept for general business correspondence. I thought it would be convenient to pipe those e-mails through the WHMCS ticket system so that they can be re-directed to the proper department -- it's all me doing all of the work, but the ticketing system allows me to keep things more organized. So I just received an e-mail from someone to my general-correspondence address. I got a copy of the e-mail in my inbox, and a copy of it also appears on the web in the ticket system even when the user has no account. If anyone has the link the ticket, the semi-private e-mail, can be viewed by the public. I have a dedicated support e-mail that within Setup > Support Ticket Departments > Edit Department that has Clients Only checked (turned on). Those tickets are not available to the public and require a logon to the system before they can be viewed. Is there a way I can keep general inquiries piped through the system hidden even when the sender does not have an account? Thanks 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted March 5, 2014 Share Posted March 5, 2014 Unfortunately without a account I don't think it can be kept hidden. What I do for pre-sale questions is use the WHMCS contact form rather than support tickets. It's less organized but the contents aren't accessible via the web (ticket). Jack 0 Quote Link to comment Share on other sites More sharing options...
pat_ads Posted March 7, 2014 Share Posted March 7, 2014 Can you explain what you mean by the "WHMCS contact form"? Where can I access that? Whenever I navigate to /contact.php it redirects me to opening a ticket... Thanks! 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted March 7, 2014 Share Posted March 7, 2014 Can you explain what you mean by the "WHMCS contact form"? Where can I access that? Whenever I navigate to /contact.php it redirects me to opening a ticket... Thanks! Sure, go to WHMCS admin > setup > general settings > mail. At the bottom of this tab de-select the support department and add your email. 1 Quote Link to comment Share on other sites More sharing options...
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