arjanvr Posted February 14, 2014 Share Posted February 14, 2014 When a client places an order and he gets to the part where it should go to bank transfer details or iDeal payment, he just gets a white screen. The order is placed but it wont redirect. He can pay from the client zone and it does reconnect to iDeal.. any clues? 0 Quote Link to comment Share on other sites More sharing options...
sahostking Posted February 14, 2014 Share Posted February 14, 2014 Seeing as you did an upgrade to 5.3.3 first try clearing template cache. Then try below: A Whitescreen means some error occured hence enable errors and try this yourself. Also enable PHP errors and see if you get any specific error. It may be a module or something not compatible with new version. 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted February 14, 2014 Author Share Posted February 14, 2014 Is this also the reason why my client is redirected to http://localhost/viewinvoice.php?id=49&trxid=0050001494671936&ec=49&status=Success&sha1=8fa3651781ab55d2f6be81a5e9cae5a72f3cd515 after paying with ideal from their account payment option? 0 Quote Link to comment Share on other sites More sharing options...
gijs007 Posted February 14, 2014 Share Posted February 14, 2014 When a client places an order and he gets to the part where it should go to bank transfer details or iDeal payment, he just gets a white screen. The order is placed but it wont redirect. He can pay from the client zone and it does reconnect to iDeal.. any clues? I'm having the exact same problem! I've opened up a support ticket with WHMCS but they haven't responded yet... I really need this to be fixed, it's costing us lots of customers each day! 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted February 14, 2014 Author Share Posted February 14, 2014 When you get an answer, please post it here also. Thank you 0 Quote Link to comment Share on other sites More sharing options...
gijs007 Posted February 15, 2014 Share Posted February 15, 2014 WHMCS still hasn't even replied to this ticket, while it's a critical bug! I hope they come with some sort of compensation for this problem, since their quality asserance and beta testing didn't catch it... I've tried downgrading to WHMCS 5.2 but it says "upgrade inprogress" so we also need to restore the old database but we can't since it's a backup from a week ago now and there is no way to downgrade the current database as far as I know... 0 Quote Link to comment Share on other sites More sharing options...
ArtisanCodesmith Posted February 16, 2014 Share Posted February 16, 2014 If you go to Setup >> General Settings >> Other and and check 'Display Errors' the white screen will be replaced by the error causing it. If you post that error here they'll probably be able to help you fix it - that's if a forum member doesn't first. 0 Quote Link to comment Share on other sites More sharing options...
gijs007 Posted February 16, 2014 Share Posted February 16, 2014 (edited) WHMCS finally responded, the problem is caused by the SMTP mail settings. They have changed it to php mail, and the white page no longer shows up. However emails are not being send right now, and I haven't changed my SMTP mail settings after upgrading... Update: I've enabled the display error settings, and noticed that it comes up with errors regarding admin email adresses which don't exist. We use placeholder email adresses for some admin accounts such as the ones for WHMCS support, so they can login to the backend. Edited February 16, 2014 by gijs007 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted February 18, 2014 Author Share Posted February 18, 2014 I get this error Fatal error: Uncaught exception 'phpmailerException' with message 'Invalid address: admin' in /home/hostingd/public_html/clients/whmcs/includes/classes/PHPMailer/class.phpmailer.php:766 Stack trace: #0 /home/hostingd/public_html/clients/whmcs/includes/classes/WHMCS/Mail.php(0): PHPMailer->addAnAddress() #1 /home/hostingd/public_html/clients/whmcs/includes/classes/PHPMailer/class.phpmailer.php(703): WHMCS_Mail->addAnAddress('to', 'admin', 'Arjan van Rosse...') #2 /home/hostingd/public_html/clients/whmcs/includes/functions.php(0): PHPMailer->addAddress() #3 /home/hostingd/public_html/clients/whmcs/includes/orderfunctions.php(0): sendAdminMessage() #4 /home/hostingd/public_html/clients/whmcs/cart.php(0): calcCartTotals() #5 {main} Next exception 'phpmailerException' with message 'Invalid address: admin' in /home/hostingd/public_html/clients/whmcs/includes/classes/WHMCS/Terminus.php:0 Stack trace: #0 /home/hostingd/public_html/clients/whmcs/includes/classes/WHMCS/Terminus.php(0): WHMCS_Terminus::whmcsExceptionHandler() #1 [i in /home/hostingd/public_html/clients/whmcs/includes/classes/WHMCS/Terminus.php on line 0 0 Quote Link to comment Share on other sites More sharing options...
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