Show time since ticket last answer

[criat]

Currently, when a client enter his account and go to his Tickets list (supportticketslist.tpl), the latest answer on the tickets will be sorted by full date, example:

 

Example 1: Latest update: 8th Nov 2013 (14:06)

 

But on admin panel, when you go to Support -> Support Tickets, it shows the time since the last answer, example:

 

Example 2: Latest Answer: 0h 52m

 

So I was trying to adapt it to work on client area as well, here's what I found:

 

Admin panel:

<div class="ticketlastreply">{$_ADMINLANG.support.lastreply}: {$lastreply}</div>

 

Client area:

<td data-title="{$LANG.supportticketsticketlastupdated}">{$ticket.lastreply}</td>

 

My hosting company shows the time since the last answer on the client area, using whmcs, so I know it's possible, the question is... HOW?

[brian!]

well the how is going to be current time - $lastreply = waiting time

 

so get current time, convert $last reply, take one away from the other = convert result back to days/hours/mins etc... all in php

 

strtotime might be a good starting point...

 

http://de.php.net/manual/en/function.strtotime.php

[criat]

Yeah, but as WHMCS uses this function already in the admin area, then this code already exists, right? I want to know how to use it, wich variable or where to find it..I've already searched within every file of /admin/ folder with fileseek but couldn't find it

[brian!]

which tells you that the function code exists in an encrypted file!