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[Case #3325] [v5.2.12] Credit Cards not processing correctly


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Due to a bug in the latest release, there have been a number of users experiencing credit cards not processing correctly when using the weekly retries option. This does not affect users using the attempt only once or attempt captures daily processing options.


We expect to release a maintenance update next week which will include a fix, but in the meantime we are providing a hot-fix due to the nature of this issue via the forums to allow you to patch the issue in the current release.


Applying the Patch


To apply the patch, download this zip file CCWeeklyRetriesFix.zip, unzip and upload the file contained within it to the /includes/ folder of your WHMCS installation.


This is applicable only to 5.2.12


If you have been affected by this, and as a result have some invoices which have not been attempted, we have a solution for you to attempt captures on those invoices once you have applied the patch. To do this, navigate to Setup > Automation Settings and in the Process Days Before Due setting, enter a negative value of -1. You can then proceed to attempt captures via the option on the admin homepage and this will attempt to capture due invoices as if it were yesterday.


You can repeat this for values of -2, -3, etc... in the Process Days Before Due setting field in order to run the captures for previous days also. Once you're done just remember to set the Process Days Before Due value back to what it was before.


We apologize for the inconvenience this has caused.

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