refund an invoice paid with credit

[mtk]

Hey,

when a client has credit, and an order is created, the invoice is created for this order and it is automatically paid (and service is provisioned) - this is OK.

 

When wanting to cancel & refund the order and/or the invoice an error is received and and order/invoice is neither canceled or refunded.

 

Manual refund of the invoice to client credit is not allowed because the REFUND button is greyed and disabled.

[[JSH]John]

You can remove the credit from the invoice then simply set the invoice to cancelled.

[mtk]

I know this can be fixed manually, but that's not the point here.