kernow Posted October 26, 2013 Share Posted October 26, 2013 Hi, Getting a blank page when replying to a clients ticket and hitting the "send" button, the reply is sent but you need to revisit the ticket to check this. When clients send ticket they also get see blank page after hitting send, this leads them to send multiple tickets. "sigh" Blank page does not occur elsewhere. Tried clearing templates.c and cache etc and disabling addons but no luck. Any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted October 26, 2013 Share Posted October 26, 2013 Hello, This could suggest a error in one of the email templates assosiated with sending tickets. To confirm turn on PHP errors under setup > general settings > other Repeat the process and it should show a error, paste that error here and turn off PHP errors. Jack 0 Quote Link to comment Share on other sites More sharing options...
kernow Posted October 26, 2013 Author Share Posted October 26, 2013 Hello, This could suggest a error in one of the email templates assosiated with sending tickets. To confirm turn on PHP errors under setup > general settings > other Repeat the process and it should show a error, paste that error here and turn off PHP errors. Jack Hi, It shows the following error: Fatal error: Cannot redeclare getdepartments() in /home/dialahos/public_html/modules/admin/sms_notify/functions.php on line 386 Which is odd as sms_notify is disabled. 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted October 26, 2013 Share Posted October 26, 2013 Hi,It shows the following error: Fatal error: Cannot redeclare getdepartments() in /home/blank/public_html/modules/admin/sms_notify/functions.php on line 386 Which is odd as sms_notify is disabled. I recommend downloading a backup of: /home/blank/public_html/modules/admin/sms_notify/ and then delete that directory. 0 Quote Link to comment Share on other sites More sharing options...
kernow Posted October 26, 2013 Author Share Posted October 26, 2013 That may be part of the problem as the directory sms_notify does not exist. What script would be calling it? 0 Quote Link to comment Share on other sites More sharing options...
kernow Posted October 26, 2013 Author Share Posted October 26, 2013 Thanks, will give it a try. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.