Blueberry3.14 Posted October 24, 2013 Share Posted October 24, 2013 Before I submit a support ticket to WHMCS and/or report it as a possible bug, I thought I'd check to see if anyone else is experiencing an issue with support ticket attachments on v5.1.12. Yes, I know, we plan to upgrade to 5.2 in a few weeks. 1. Clients are unable to re-download an attachments they had previously uploaded to a support ticket. I'll admit it's an oddball scenario, but it's been used and worked before. The attachments are in the attachment directory, and as an admin I can see and download them just fine. 2. As an admin replying to a support ticket, I can no longer send an attachment (something that's worked just fine in the past and been used frequently). The attachment is a .zip, only 34MB (way below the upload_max_filesize of 500MB), and .zip attachments are allowed in the WHMCS config (General Settings -> Support). Not meaning to point fingers, I can only say that support ticket attachments worked fine before the last round of security patches, and this feature has worked after the last time PHP was upgrade (8/24/13), so I doubt it's a PHP issue. Is anyone else having this issue/issues? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted October 24, 2013 Share Posted October 24, 2013 We're not currently experiencing the issue, please feel free to have us take a look. 0 Quote Link to comment Share on other sites More sharing options...
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