asareshef Posted October 6, 2013 Share Posted October 6, 2013 hi i would like to get rid of emails sent to clients about closing their tickets. i want tickets to be closed after ##hr without mails about it. how can i do it? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 6, 2013 Share Posted October 6, 2013 I think you can deactivate them by doing the following... Setup -> Email Templates -> Support Ticket Auto Close Notification -> Disable (Tick this box to disable this email from being sent) 0 Quote Link to comment Share on other sites More sharing options...
asareshef Posted October 9, 2013 Author Share Posted October 9, 2013 thanks !!! it did the job! 0 Quote Link to comment Share on other sites More sharing options...
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