How to incorporate services with 50% advance & 50% after completion

[EyeDeoSol]

Hi

 

We provide Web Design services, where we charge clients according to following schedule:

 

50% advance payment + 50% after completion

 

So e.g. a client has to pay $200 for a web design service, he needs to pay $100 in advance and remaining after completion of the design.

 

Now the problem is when we open an invoice for $200 and then "Add Payment" for $100 in it, it correctly shows that $100 is remaining as balance, but the problem is that the status of the invoice is "UNPAID" and the client will receive overdue payment emails saying that your invoice is still pending payment.

 

The client will get annoyed as he has already paid 50% in advance as required. How should we resolve this issue? Should we open up two invoices? or is there any other good way of handling this?

 

Thanks

[Damo]

As a quick measure you could set the account profile to not receive reminder notices.

 

Look on the Profile Tab for Overdue Notices [ ] Don't Send Overdue Emails.

 

This will affect all reminders so if this client is also a hosting client they'll not receive notices for those either.

 

Alternatively you could billable items, the first item is the deposit and the second is the balance. Just include in the description of the invoice what the amount is actually for. You'd only generate the second the invoice when it's ready to be paid.