Announcements links not working

[hekg]

Hi all, I just added my first Announcements in whmcs and when I go to my site and click the announcements tab I can't open the individual announcements that I created. I see the titles, click them and I get page not found errors.

 

I can edit them in the whmcs backend, etc. but the user can't open them.

 

Any suggestions? Thank you

[brian!]

my first thought would be template... so if you're using a custom template, switch to one of the default ones and see if it works then... if so, then it's a case of comparing the default template with your custom template and editing your default template.

[hekg]

Ok I just tried switching to the default, classic and portal templates and they all have the same problem.

 

On the site, I open the announcements.php page and click on the first announcement title such as 'Test Announcement' and the following url opens with the page not found error:

 

http://domain/whmcs/1/Test-Announcement.html

[brian!]

then we'll go with my second thought - htaccess... have you got a htaccess file on your server renaming url's ?

 

the link on my first announcement is - http://domain/whmcs/announcements.php?id=1

 

I think there is a .htaccess file acting on the id=1 part and rewriting the url.

[hekg]

Yes there was an htaccess file redirecting traffic from domain.com to domain.com/site

 

However, I removed the htaccess file completely and cleared my browser's cache but still the exact same problem as before. Very strange.

 

- - - Updated - - -

 

Sorry I was referring to the htaccess in the root directory. Here are the contents of the htaccess in the whmcs directory:

 

RewriteEngine On

 

# Announcements

RewriteRule ^announcements/([0-9]+)/[a-z0-9_-]+\.html$ ./announcements.php?id=$1 [L,NC]

RewriteRule ^announcements$ ./announcements.php [L,NC]

 

# Downloads

RewriteRule ^downloads/([0-9]+)/([^/]*)$ ./downloads.php?action=displaycat&catid=$1 [L,NC]

RewriteRule ^downloads$ ./downloads.php [L,NC]

 

# Knowledgebase

RewriteRule ^knowledgebase/([0-9]+)/[a-z0-9_-]+\.html$ ./knowledgebase.php?action=displayarticle&id=$1 [L,NC]

RewriteRule ^knowledgebase/([0-9]+)/([^/]*)$ ./knowledgebase.php?action=displaycat&catid=$1 [L,NC]

RewriteRule ^knowledgebase$ ./knowledgebase.php [L,NC]

[brian!]

ok, just quickly searched the forum for the answer... if you go to general settings -> support

 

I think you might have "KB SEO Friendly URLs" ticked and you haven't renamed htaccess.txt to .htaccess - if I tick the box (and am using a different htaccess file), I get your error.

[hekg]

Brian you're them man! Yes that was absolutely the problem. I can't believe I missed that. Thanks very much!