coghost Posted August 27, 2013 Share Posted August 27, 2013 (edited) I have tried to search for a solution but all I find is people asking why this forum and your support takes forever to reply. Hopefully I have better luck because I am on a deadline to get this done. I am testing the support ticket system and it takes an hour before a support message is sent. This is the case no matter if I am opening a support ticket or if an admin is replying to one. Not sure why it takes an hour before the message is sent since support is such an important function of hosting. I have searched everywhere in the settings for some way to tell WHMCS how to handle these but there is nothing. I thought maybe it was handled by the cron job so I set that to refresh every minute but that did no good either. Any advice would be great... Edited August 27, 2013 by coghost 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 27, 2013 Share Posted August 27, 2013 I am testing the support ticket system and it takes an hour before a support message is sent Emails are sent immediately on opening/updating a ticket - is your clock correct ? 0 Quote Link to comment Share on other sites More sharing options...
coghost Posted August 27, 2013 Author Share Posted August 27, 2013 Emails are sent immediately on opening/updating a ticket - is your clock correct ? Thanks othellotech, not sure what you mean? I create a ticket and exactly one hour later I get it in my inbox. Same goes for replying to a ticket, one hour later it is delivered. I have matched the time the ticket was created to the time stamp that is set when the email is received and it is always exactly one hour later. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted August 27, 2013 Share Posted August 27, 2013 It sounds like the issue is with the email server. Are you using an internal email system, or a service like gmail? WHMCS sends the ticket notification emails instantly. 0 Quote Link to comment Share on other sites More sharing options...
coghost Posted August 27, 2013 Author Share Posted August 27, 2013 I am using php, I have quite a few CMS sites that use the same thing and all the email they send is instant. I put in a support ticket and I just gave an admin access to them to have a look. Hopefully I will not be proven to be to big of a fool... 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted August 27, 2013 Share Posted August 27, 2013 I'd say it is something outside of WHMCS playing here. WHMCS is designed to send emails automatically. Lets see what the WHMCS support finds and we'll see . 0 Quote Link to comment Share on other sites More sharing options...
coghost Posted August 27, 2013 Author Share Posted August 27, 2013 I'd say it is something outside of WHMCS playing here. WHMCS is designed to send emails automatically. Lets see what the WHMCS support finds and we'll see . I found the problem(s), for starters when i moved the cron folder outside the root I failed to set the permissions to 777 and as soon as I did that bam, everything started working. Then (as bad as I hate to admit this) my user did not have the check boxes enabled to receive support. So I guess I made myself look bad by reporting this and I want to thank everyone for chipping in and helping a N00b out... 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.