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View sales ticket "conversation" without login


sol2010

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I currently have WHMCS set up so that to view tickets, the client must log in (Client Tickets Require Login YES)

 

However, if someone sends a pre-sales enquiry, in the response they receive from us, the link to "viewticket" in the footer of the sales email also takes them to the login page - but since they are not yet a client - not possible to login!

 

So, is it possible to make this pre-sales department not require a login?

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