Jan38 Posted July 29, 2013 Share Posted July 29, 2013 hi all, i have configured as follows: Invoice Unpaid Reminder 7 days First Overdue Reminder 7 days Second Overdue Reminder 14 days Third Overdue Reminder 21 days Suspension: Suspend Days 21 (Enter the number of days after the due payment date you want to wait before suspending the account) When does automatic suspension get active in the above configuration, is it 21 days after the first invoice or is it 21 days after the third overdue reminder? who can help me? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted July 29, 2013 Share Posted July 29, 2013 21 days after the due date. 0 Quote Link to comment Share on other sites More sharing options...
Jan38 Posted July 29, 2013 Author Share Posted July 29, 2013 okay, so when the system creates an invoice on 01.01.2013 the automatic suspension will activate on 22.01.2013? when no payment is due? 0 Quote Link to comment Share on other sites More sharing options...
And then there was one les Posted July 29, 2013 Share Posted July 29, 2013 No, the service will be suspended 21 days after the service due date which is also the invoice due date. The reminders you are sending are also located around the same due date. If you do not set auto suspend then nothing will happen, just the reminders get sent, if you do set auto suspend then you will likely want to make sure that overdue reminder 2 is sent on maybe day 20 and make sure it tells the client they are eligible for suspension, then use the final reminder as a suspension notice on day 21 if the client still doesnt pay the invoice. The first one would just be a basic overdue reminder. My settings are not as lenient as that but they serve well to make sure payments come in on time and that your not just giving away free hosting, on a monthly lease the 21day suspension is almost one full cycle. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 29, 2013 Share Posted July 29, 2013 yes 21 days is a bit long, below is how we have invoices sent An invoice will be generated and sent 14 days before the due dateA reminder will be sent 1 day before the due date Invoice then resent on due date and then if unpaid After 1 day a First Overdue reminder is sent. After 2 days a Second Overdue reminder is sent. After 2 days the account will be suspended and a 20% late fee is added to the invoice. After 3 days a Third and Final reminder is sent After 14 Days the account will be terminated. so basically from invoice issued to termination they have had 28 days to pay the invoice or contact us 0 Quote Link to comment Share on other sites More sharing options...
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