Show Custom Fields in Ticket

[DavidBee]

Is it possible so show custom fields on the admin area in the ticket its self rather than the tab?

[stormy]

Yes, you have to edit the admin template "viewticket.tpl". I hacked this code myself:

 

{if !$numcustomfields}
<div align="center">{$_ADMINLANG.support.nocustomfields}</div>
{else}
<table width="100%" border="0" cellspacing="1" cellpadding="5" bgcolor="#cccccc">
{foreach from=$customfields item=customfield}
<tr bgcolor="{cycle values="#F4F4F4,#F8F8F8"}"><td width="200">{$customfield.name}</td><td><strong>{$customfield.value}</strong></td></tr>
{/foreach}
</table>
{/if}

 

There's probably a more elegant solution but that works.

[DavidBee]

Cheers!

 

Works perfect.

 

Respect given:)