harrip Posted July 25, 2013 Share Posted July 25, 2013 I've upgraded to Version: 5.2.6 today. I note that now, when a support ticket is created I am not receiving the usual email notification that a support ticket has been entered. Anyone else having this problem or can offer a solution? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
harrip Posted July 25, 2013 Author Share Posted July 25, 2013 This may now be resolved. They appear to be generated but there was a delay in them coming through. I will update if this is not the case. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted July 26, 2013 Share Posted July 26, 2013 Hello, Please do - WHMCS itself wouldn't control the delay as it's an instantaneous action that occurs. So the delay would be from the mail server/relay you have. 0 Quote Link to comment Share on other sites More sharing options...
SVCode Posted July 27, 2013 Share Posted July 27, 2013 (edited) Funnily enough I'm seeing the same... albeit with 5.1.8... I suspect that something has been changed in how the mails are constructed, that is perhaps causing extra AV scanning. I've enabled extra debug on our mail server but need to find time to analyse the results. Something has definitely changed somewhere, I agree that the mails are instantaneously queued on the mail server, but I noticed it the moment after upgrading to 5.1.8. Nothing else was changed on the mail servers. Edited July 27, 2013 by SVCode 0 Quote Link to comment Share on other sites More sharing options...
SVCode Posted July 28, 2013 Share Posted July 28, 2013 Email seems to have gone back to normal delivery times after upgrading to 5.1.9 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted July 28, 2013 Share Posted July 28, 2013 Email seems to have gone back to normal delivery times after upgrading to 5.1.9 Yes, support ticket notifications works as expected. Bug has been fixed. WHMCS 5.0.8 0 Quote Link to comment Share on other sites More sharing options...
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