martisalter Posted July 7, 2013 Share Posted July 7, 2013 (edited) Hi there We have been setting up our new service and running tests on it. When a person submits a new support ticket, all works lovely When they have completed their support, they are sent email to rate etc. We did a test run on this and rated support 10 (of course) and then gave some notes Once this is sent, where can ADMIN access this data and see how Support Desk Ops are performing and see customer replies etc. I go to the main Support Area as admin and see stats from the supportcenter.php link. But I do not see anywhere the feedback a client has given a support ticket response/handler etc. Where do I find this on WHMCS admin area? Thanks Martin Edited July 7, 2013 by martisalter get replies by email 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted July 7, 2013 Share Posted July 7, 2013 Hello, This is stored in the Reports >> Ticket Feedback 0 Quote Link to comment Share on other sites More sharing options...
martisalter Posted July 8, 2013 Author Share Posted July 8, 2013 Hey there. Thanks... Menu blindness Thank You 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.