Flagged support ticket email empty.

[halifaxboy2009]

I have notice since the last update when a ticket is flaged to me the auto email is empty.

 

 

A new support ticket has been flagged to you.

Ticket #: 
Client Name: (ID )
Department: 
Subject: 
Priority:

----------------------

----------------------

supporttickets.php?action=viewticket&id=

 

This is the email I get.

[halifaxboy2009]

I have now resolved this myself.

[WHMCS Chris]

Hello Halifax,

 

I'm glad you were able to resolve the issue on your own. Could you provide the resolution so the community has the ability to find this answer should they encounter the same or similar issue in the future?

 

Thanks!

[halifaxboy2009]

Yes it was with the email template

 

 

This is how it should look.

A new support ticket has been flagged to you.

Ticket #: {$ticket_tid}
Client Name: {$client_name} (ID {$client_id})
Department: {$ticket_department}
Subject: {$ticket_subject}
Priority: {$ticket_priority}

----------------------
{$ticket_message}
----------------------

{$whmcs_admin_url}supporttickets.php?action=viewticket&id={$ticket_id} 

[Hannan]

Thanks, We had the same problem