Page reloads when I click "Order Now"

[360DomainHost]

I have a strange. WHen I go to http://360domainhosting.com/cart.php?gid=1 (or any other group) and click on "Order Now" under any package, the page just reloads and doesn't do anything. After you click the order button the url changes from http://360domainhosting.com/cart.php?gid=1 (the group link) to http://360domainhosting.com/cart.php?pid=1 (the package link) but the page remains on the group page.

 

You can see what I'm referring to by going to http://360domainhosting.com/cart.php?gid=1 and click "Order Now" on any of the 4 available packages.

 

I am using WHMCS version 5.2.5.

 

Thanks in advance.

[WHMCS Chris]

Hello,

 

Please submit a support request: https://whmcs.com/get-support

[360DomainHost]

I got my WHMCS license with the package I bought from my host so I cannot access that support desk since I didn;t buy the license from WHMCS. Is there another way I can access your support desk?

 

Also, I just noticed this error message in the error log:

 

23/05/2013 16:17

Smarty Error: unable to read resource: "/home/domainho/public_html/clients/templates/orderforms/cart/cartsummary.tpl"

Mike 192.131.61.14

23/05/2013 16:17

Smarty Error: unable to read resource: "/home/domainho/public_html/clients/templates/orderforms/cart/cartsummary.tpl"

[360DomainHost]

Any ideas on my problem?

 

If there is a way I can submit a support ticket, please let me know and I will submit one as soon as possible.

[DavidBee]

OK,

 

I'm not sure exactly what you have done but take a close look at the URL to your cart and the resource that's unable to be read.

 

URL: http://360domainhosting.com/cart.php?gid=1

Source: /home/domainho/public_html/clients/templates/orderforms/cart/cartsummary.tpl

 

The TPL file is located within a /clients/ while your WHMCS is installed on the root of your domain.

 

Can't say exactly how to fix but I hope I have helped somehow.

 

PS: take a look at this and secure your admin http://docs.whmcs.com/Further_Security_Steps