CentOS Posted May 22, 2013 Share Posted May 22, 2013 Could a staff member possibly respond to Ticket #ACE-045315. It's been 20 plus days now. I'd really like to know what happened to WHMCS support, because it honestly sucks now. This isn't the first time I've had to wait 20 plus days for a response. You guys have an amazing product but your support really lacks. Hopefully this is something your organization is looking into resolving. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted May 22, 2013 Share Posted May 22, 2013 Hello, I greatly apologize for the delay - this is a one off incident. The "On Hold" status doesn't remain a ticket in view, so it was unfortunately an oversight. I've assigned this ticket to myself and will discuss your questions tomorrow with development and provide you a status update directly. I'll be able to have an update around 2PM CST time tomorrow. Regards, 0 Quote Link to comment Share on other sites More sharing options...
CentOS Posted May 22, 2013 Author Share Posted May 22, 2013 Hello, I greatly apologize for the delay - this is a one off incident. The "On Hold" status doesn't remain a ticket in view, so it was unfortunately an oversight. I've assigned this ticket to myself and will discuss your questions tomorrow with development and provide you a status update directly. I'll be able to have an update around 2PM CST time tomorrow. Regards, Thank you Chris for your prompt response. Looking forward to hearing from you tomorrow. Have a great night 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted May 22, 2013 Share Posted May 22, 2013 Hello, Matt got around to addressing your ticket before I could discuss it with him. I apologize again for the delay - it was definitely not intentional. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted May 22, 2013 Share Posted May 22, 2013 I have noticed that a ticket placed on hold ONLY displays if you sort for on hold, These should really still be left in the active list, Is there a way that this can be accomplished 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted May 22, 2013 Share Posted May 22, 2013 Hello, You can change how status' are managed in Setup >> Support >> Ticket Statuses 0 Quote Link to comment Share on other sites More sharing options...
And then there was one les Posted May 23, 2013 Share Posted May 23, 2013 I would suggest making changes to the auto close, specifically for the client-reply status, do not have this as auto close. I think the only one that needs auto close is the answered status, The client may read the ticket, follow your instruction and then not return to the ticket. 0 Quote Link to comment Share on other sites More sharing options...
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