netmotiv8 Posted May 8, 2013 Share Posted May 8, 2013 Hi, I sent an urgent ticket via the support system over 24 hours ago but have not had any response so posting our issue here. We moved our VPS to another datacentre, the server configuration was unchanged apart from the server IP. All necessary changes were made to update the API restricted IPs and third party vendors for the various modules for domain registrations, payment providers etc. All firewall permissions have been checked. However, our credit/debit card payments are not working. We use the Secpay/Paypoint module. We have spoken with Paypoint who have confirmed nothing is being blocked their end and cannot see any traffic from our server, which would indicate that the module is not communicating beyond the server. How can we debug this issue? We have viewed the gateway log in WHMCS but the only narrative displayed is 'declined' for all the card payments and no other data about the problem. 0 Quote Link to comment Share on other sites More sharing options...
netmotiv8 Posted May 8, 2013 Author Share Posted May 8, 2013 Why has this been moved to 'Feedback' - I am looking for urgent help with this problem? 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted May 8, 2013 Share Posted May 8, 2013 Have you enabled module debugging as well as reviewing the gateway log? 0 Quote Link to comment Share on other sites More sharing options...
netmotiv8 Posted May 8, 2013 Author Share Posted May 8, 2013 Hi Damo, Yep done all that 0 Quote Link to comment Share on other sites More sharing options...
And then there was one les Posted May 8, 2013 Share Posted May 8, 2013 (edited) Ensure curl in installed on the server. Temporarily disable any firewalls (config server, mod_sec etc etc) turn on php errors and SQL debugging temporarily in whmcs Retest the card processing. If the transaction fails and you see no errors from php (should display on screen) or mysql (should display in the recent action widget on admin home page) then you will have to rely on whmcs support as we will be unable to help you. You might also need to update your modules if you have recently updated whmcs to 5.2 Edited May 8, 2013 by CDJ Hosting 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted May 8, 2013 Share Posted May 8, 2013 One thing we found was the ca-bundle file was missing from a new Centos 6 install. It manifested itself when trying to process credit cards via Quantum Gateway. Verify it by trying to download a file via https with WGET... If you get an error about unable to verify certificates, that is the issue. To resolve this, copy the ca-bundle file from old server to the new one... 0 Quote Link to comment Share on other sites More sharing options...
jadjei Posted June 4, 2013 Share Posted June 4, 2013 (edited) Hi, I'm seeing these same symptoms. Did you resolve it? Thanks, jon EDIT: I've rolled back to the previous version of the gateway module and payments an be taken again. Edited June 4, 2013 by jadjei additional info 0 Quote Link to comment Share on other sites More sharing options...
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