Module Command Error Error Code: 1019 - Specified password is invalid

[epretorious]

1. I accidentally deleted a client's order (Shared Web Hosting [on Plesk]) after accepting it because the order's status was still marked "pending" even though it had been created. (This happens a lot when processing orders for Plesk Shared Web Hosting.)
    
    
   
2. Then I added the product to the client's catalog of Products/Services and marked the product as "active".
    
   However, when I try to set the password for the shared web hosting product, WHMCS complains:
    

   Module Command Error
   Error Code: 1019 - Specified password is invalid

What does this error code mean? Why won't WHMCS change the user's password?

[epretorious]

I believe that WHMCS is complaining because the user's password is not already stored in the WHMCS database tables.

 

Here's the solution:

 

1. Set+Save the user's password first.
   
2. And then change the user's password (Client's Profile -> Products/Services -> Change Pasword).

HTH,

Edited April 30, 2013 by epretorious
Added theClient's Profile -> Products/Services -> Change Pasword breadcrumb

[bear]

THANK YOU for posting the solution!

I wish more would do so when they find it. Well done.