alejogmz Posted April 18, 2013 Share Posted April 18, 2013 I put the details of my reseller in the SETUP > PRODUCTS> SERVERS and the IMPORT FROM CPANEL/WHM works. But when i test "buy" a product in client area the product dont put active and in the log of my whmcs get an error saying " Module Create Failed - Service ID: 15 - Error: Sorry, unable to use package paisaser_basico. Verify that the package exists and that you have not exceeded your reseller restrictions. " What can i do? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 18, 2013 Share Posted April 18, 2013 unable to use package paisaser_basico. Verify that the package exists and that you have not exceeded your reseller restrictions. Have you followed those instructions it gave you there? Make sure the package is there. Make sure you're allowed to use it (like restricted to that account owner). Make sure it doesn't put you over whatever limits or restrictions are on the reseller account. Make sure it's the same reseller accessing to set it up. Make sure spelling is correct. That's where to start. 0 Quote Link to comment Share on other sites More sharing options...
vizfact Posted March 7, 2014 Share Posted March 7, 2014 And what next if that doesn't work, and the host can't figure it out? 0 Quote Link to comment Share on other sites More sharing options...
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