Changing Next Due Date changes Hosting period dates on new invoice

[giorgiomx]

I'm having the following

 

I register a customer to have a monthly hosting from 17th to 16th of the next month.

Invoices are generated with descriptions on those periods:

 

Plan X domain.com (17/01/2013 - 16/02/2013)

 

 

Sometimes I want the customer to receive the next invoice some more days later, like say, 24th, so I specify the Next Due Date.

Then, the invoice is generated some days earlier, accordingly with automation setting, BUT, the invoice product description now shows a Hosting period from the 24th...

 

Plan X domain.com (24/02/2013 - 23/03/2013)

 

...why?

 

The customer's hosting periods are still on 17th, I don't want them moved, I just want the NEXT invoice to be moved, and the next after that one will be as always on the 17th as I registered the product to be.

 

I can modify the invoice's description but is sent immediately once created.

This is confusing my customers

 

Is what I need done on a different way?

I just want the next invoice to be generated or due on certain time, but the customer still has the same service periods.

Edited April 14, 2013 by giorgiomx

[Deeco]

By changing 'Next Due Date' you are changing all invoice due date for that particular client. If you want to just change the next generated Invoice you will need to change it manually I believe.

[Si]

In the Automation settings, just set your:

 

Enter the default number of days before the due payment date to generate invoices (to whatever you want that to be, ie 21)

 

Or, use the pro-rata function for the universal product and set the date to 17th for renewal and then the date for next month invoices to be raised to 24th or similar. (This would only work for new orders of course signing up on the pro-rata).

 

The above settings will work for universal settings across your system. I'm not sure you can set up a product for an individual differently unless you use some coding. (Is there some special reason why you're doing this for this customer that makes him/her unique)?