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Cpanel only PARTIALLY created in new account


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Hiya I have a ticket out for this issue ALC-443285 that I sent yesterday morning, so far no answer so I thought I'd try here.


A new client signed up and paid, I accepted the order and clicked the create module to setup the account as I have done before. Trouble is the Cpanel was only partially created. It created the cpanel directory and the following ONLY:





I can FTP into the site, and the site is live so the DNS has propagated, everything works except for the cpanel


So I don't think I can just copy the cpanel from another account and load it, and I'm not sure if I click the create module if it might screw up the site?


Comments? Suggestions?


Or just wait (sigh) until the ticket is responded to, if the new client waits that long.

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WHMCS simply sends the API call to WHM. At which time it's WHM's job to create the account, so it sounds like WHM was either interrupted or is having a larger issue than that. I would recommend looking into WHM's ability to create accounts outside of WHMCS instead.

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