snake Posted March 22, 2013 Share Posted March 22, 2013 We have been using support-Pay (http://www.support-pay.com) for some time, but it has never worked properly, and the original developer has now given up on the project and released it as open source. This module is for handling paid support tickets with Kayako Fusion and billing customers either through Paypal or WHMCS. We would like someone to fix all the issues and get it working properly for us, or if it is a complete mess perhaps just start from scratch using this app as a reference. Most of the issues we have are with the WHMCS integration side although there are some on the Kayako Fusion side as well. e.g. 1. it doesn't correctly send transactions over to WHMCS when a payment is due. 2. it doesn't correctly get credit information from WHMCS to apply to customers tickets. Such as when customer has a support contract. 3. it doesn't track Organisations or users in those orgs properly. 4. The accounting/reporting side is simply awful, needs a total overhaul. 0 Quote Link to comment Share on other sites More sharing options...
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