mikie Posted April 5, 2013 Share Posted April 5, 2013 Hi Guys, If you're still experiencing the fatal error, please try uploading the attached replacement file to the /modules/servers/directadmin/ folder and hopefully it will take care of it for you. Matt This directadminfix.zip does not work. Im getting the followig error; Fatal error: Call to undefined method WHMCSLicense193::isActiveAddon() in /var/www/fast/data/www/domain.com/manage/admin/../modules/servers/directadmin/directadmin.php on line 0 0 Quote Link to comment Share on other sites More sharing options...
belohlavek Posted April 5, 2013 Share Posted April 5, 2013 It is 8 days I opened support ticket about this issue but from WHMCS support - but didn't get any support for this issue yet, they just ask me two times for access to my server, this is the only help I got. As we are using billing based on used disk space & bandwith, this is serious problem and I expected there should be better support from WHMCS. Now after 8 days we solved nothing and lost lot of money for previous month - stats are not working, clients has not been billed for services they used in March. 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted April 10, 2013 Share Posted April 10, 2013 Any update on this thread? The DirectAdmin patch file has fixed another issue for us but not the stats zero problem. 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted April 10, 2013 Share Posted April 10, 2013 this should not be marked as FIXED! 0 Quote Link to comment Share on other sites More sharing options...
ditto Posted April 10, 2013 Share Posted April 10, 2013 I agree. This is not fixed in 5.2.3, and the thread should not be marked as fixed. All stats shows only 0 for DirectAdmin servers. 0 Quote Link to comment Share on other sites More sharing options...
jissh Posted April 11, 2013 Share Posted April 11, 2013 Still facing this problem after upgrading to 5.2.3. All stats for DirectAdmin servers return 0 usage. 0 Quote Link to comment Share on other sites More sharing options...
AySiMa Posted April 12, 2013 Share Posted April 12, 2013 Still facing this problem after upgrading to 5.2.3. All stats for DirectAdmin servers return 0 usage. +1 same issue 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 13, 2013 WHMCS CEO Share Posted April 13, 2013 This is due to a change in DirectAdmin's recent update with regards to how the stats information is returned from their API. We are currently awaiting to hear back from them whether this is a bug on their side or an intentional and permanent change. Matt 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted April 18, 2013 Share Posted April 18, 2013 @Matt did you ever hear back from DA? 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted April 24, 2013 Share Posted April 24, 2013 (edited) this is still a bug in 5.2.4 (!) Edited April 24, 2013 by mtk 0 Quote Link to comment Share on other sites More sharing options...
ditto Posted April 24, 2013 Share Posted April 24, 2013 Thats what happens when they try to fix the DirectAdmin module without testing it on a DirectAdmin powered server! This makes me angry. They should open source the module, because they don't take responsibility. They asked access to my DirectAdmin server, of course I can't give them that. They should by a license and test them self. But they don't. I see in the changelog they say they have fixed it in 5.2.4, but it must be a blind guess/change after contacting DA support. They must test it them self! I give up. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted April 24, 2013 Share Posted April 24, 2013 They asked access to my DirectAdmin server, of course I can't give them that. Why not? Are you not capable of changing a root password once they've done what they need to do? 0 Quote Link to comment Share on other sites More sharing options...
nathany Posted April 24, 2013 Share Posted April 24, 2013 Seems to be working for us in 5.2.4 with DA 1.4.3 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted April 25, 2013 Share Posted April 25, 2013 Works for us now in 5.2.4 with DA 1.43 as well. Thank you so much! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 25, 2013 WHMCS CEO Share Posted April 25, 2013 Glad to hear it's working for you now this is still a bug in 5.2.4 (!) Shouldn't be > Case #2022 - DirectAdmin: Update to disk/bw usage stats importing to handle URL encoding being applied in DirectAdmins latest update (http://changelog.whmcs.com) 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted April 26, 2013 Share Posted April 26, 2013 I have the same users I had before showing Unlimited, but the real problem seems to be with resellers (again!) 0 Quote Link to comment Share on other sites More sharing options...
aamche Posted April 30, 2013 Author Share Posted April 30, 2013 You need to update both DirectAdmin to 1.43.0 and WHMCS to 5.2.4. There seems to be a few updates recently, one reacting to the other and having mismatched versions won't work. 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted April 30, 2013 Share Posted April 30, 2013 You need to update both DirectAdmin to 1.43.0 and WHMCS to 5.2.4. There seems to be a few updates recently, one reacting to the other and having mismatched versions won't work. I already have those latest versions. 0 Quote Link to comment Share on other sites More sharing options...
mikie Posted May 1, 2013 Share Posted May 1, 2013 So its not working or it is working? Im not paying for WHMCS support until its fixed for sure. Then ill think about getting 5.2.4. 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted July 7, 2013 Share Posted July 7, 2013 DA 1.43.3 - reseller still shows incorrect information! 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted October 18, 2013 Share Posted October 18, 2013 DA 1.44 - issue still there. I don't see this fixed in the upcoming WHMCS 5.3! 0 Quote Link to comment Share on other sites More sharing options...
ditto Posted October 18, 2013 Share Posted October 18, 2013 I am using WHMCS 5.2.8 and newest DA 1.44, and do not have this problem. Stats on product page in WHMSC is generated correctly for me. 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted October 18, 2013 Share Posted October 18, 2013 It works for us no issues. We are on WHMCS 5.2.8 and DA 1.44. 0 Quote Link to comment Share on other sites More sharing options...
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